BRIC’S MILANO offers free regular ground shipping for all consumer orders within the United States, except for Alaska and Hawaii.
Free shipping also does not apply to commercial or corporate orders, or for preferential returns or refused/’Return to Sender’ (RTS) shipments.
Orders are shipped on business days, Monday – Friday, excluding weekends and US Federal holidays.
For all orders, you will receive an email confirming your order immediately after a successful order is placed and a second notifying you of the tracking information once the order leaves our Order Fulfillment Center.
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, orders may take up to 4 business days (excluding Saturdays, Sundays, and Holidays) to process.
Orders can usually only be cancelled or modified within 30 minutes from placing the order as we work quickly to ship items as soon as possible. We cannot guarantee that an order can be cancelled or changed. If we are able to cancel the order, a 5% fee will be deducted from the refund.
A customer signature is required upon delivery for large packages and items valued at over $100.
ITEMS OUT OF STOCK
Please note that items are not guaranteed to be in-stock. If we are unable to complete your order, you will be notified via email as soon as possible, generally within 2-4 business days.
Bricstore.com fraud prevention verifies all orders to the shipping information provided. We may ask the customer for help to verify the order information and reserve the right to cancel all orders that cannot be verified.
TRACKING YOUR ORDER
For all orders, you will receive an email confirming your order immediately after a successful order is placed, and a second notifying you of the tracking information once the order leaves our Order Fulfillment Center. Track your order by following the tracking link found in your order shipment confirmation email. Once your tracking number has been sent, your order is no longer eligible for modification. Please note: It is normal for on-time packages to go a few days without being scanned. Our customer care representatives can only provide you with the information associated with the tracking on the carrier’s website.
Bric’s will not be responsible for packages damaged, lost, or stolen in transit.
Unfortunately, we’re unable to ship outside the United States at this time. We apologize for the inconvenience.
RETURN RESTOCKING FEE
We are happy to send your order to you free of shipping. However, if you elect to return your item(s) or refuse to accept delivery we will refund your original payment method the purchase price, less a 20% restocking charge. If you need a shipping label to be provided to you, the cost of that return shipping will also be deducted from your refund. Your returned item(s) must be as new (no wear or tear) and in the original packaging.