BRIC’S MILANO offers free regular ground shipping for all consumer orders within the United States.
Free shipping does not apply to commercial or corporate orders, or for preferential returns or refused ‘Return to Send’ (RTS) shipments.
Orders are shipped on business days, Monday – Friday, excluding weekends and US Federal holidays. As a result of Covid-19, our fulfillment centers are not able to operate at full capacity which may cause some order processing delays. Additionally, we can expect possible shipping delays due to an increase in online shopping this holiday season. We appreciate your patience.
For all orders, you will receive an email confirming your order immediately after a successful order is placed as well as an email from our shipping policy partner (Route), and a second notifying you of the tracking information once the order leaves our Order Fulfillment Center.
Orders can usually only be cancelled or modified within 30 minutes from placing the order as we work quickly to ship items as soon as possible. We can’t guarantee an order can be cancelled. If we are able to cancel the order, a 5% fee will be deducted from the refund.
A customer signature is required for all orders.
ITEMS OUT OF STOCK
Please note that items are not guaranteed to be in-stock. If we are unable to complete your order, you will be notified via email as soon as possible, generally within 2-4 business days.
WE PARTNER WITH ROUTE DELIVERY INSURANCE POLICY FOR ANY DAMAGED, LOST, OR STOLEN SHIPMENTS. IF YOU DECIDE TO OPT OUT OF THE INSURANCE ON THE CHECKOUT PAGE WE ARE NO LONGER RESPONSIBLE FOR LOST OR STOLEN PACKAGES OR PACKAGES DELAYED IN TRANSIT. IF YOUR PACKAGE IS LOST, STOLEN, OR DAMAGED AND YOU OPTED IN WITH ROUTE, PLEASE DOWNLOAD THEIR APP OR GO TO THEIR WEBSITE (https://route.com/) FOR AN EASY ONE-STEP CLAIM. IF YOU HAVE OPTED OUT FROM THE INSURANCE POLICY, PLEASE FILE A CLAIM WITH THE SHIPPING CARRIER. STOLEN USPS SHIPMENTS CONSTITUTE A FEDERAL CRIME AND ARE INVESTIGATED BY THE UNITED STATES POSTAL INSPECTOR. THIS IS A SERIOUS OFFENSE AND WILL BE PROSECUTED TO THE FULLEST EXTENT OF THE LAW.
TRACKING YOUR ORDER
For all orders, you will receive an email confirming your order immediately after a successful order is placed, and a second notifying you of the tracking information once the order leaves our Order Fulfillment Center. If you opted into the insurance policy (Route) on the checkout page, you will get a separate email with a premium tracking system to assure you a more peaceful and reliable tracking method. If you haven’t opted in, please, track your order by visiting https://tools.usps.com/go/TrackConfirmAction_input or follow the tracking link found in your order shipment confirmation email. Once your tracking number has been sent, your order is no longer eligible for modification.
Unfortunately, we’re unable to ship outside the United States at this time. We apologize for the inconvenience.
RETURN RESTOCKING FEE
We are happy to send your order to you free of shipping. However, if you elect to return your item(s) or refuse to accept delivery we will refund your original payment method the purchase price, less a 20% restocking charge. If you need a shipping label to be provided to you, the cost of that return shipping will also be deducted from your refund. Your returned item(s) must be as new (no wear or tear) and in the original packaging.