Thank you for choosing BRIC’S MILANO. We strive to make your shopping experience as smooth as possible. Please review our return and exchange policy for luggage below:
Processing Time: Please allow 1-3 weeks for returns to be processed. We apologize for any inconvenience this may cause.
Returns within the USA: If your purchase doesn’t meet your expectations, you can return it in its original condition within 30 days of receipt. Ship returns to our BRIC’S USA/Returns Department.
Note: Monogramming/personalization voids the refund policy, and personalized products cannot be refunded or exchanged.
Third-Party Retailers: Returns are not accepted for items bought from other BRIC’S MILANO retailers or third-party websites. Items purchased from a retailer must be returned to that specific store, following their return policy.
Important: BRIC’S MILANO online does not accept returns for items bought at BRIC’s retail stores, and vice versa.
Refund Criteria: To receive a refund based on the purchase price, return merchandise within 30 days of receipt. Ensure items are unused, with all tags attached, and show no signs of wear or tear. We do not provide return shipping labels; customers are responsible for return shipping costs. A restocking fee applies to refunds, but not for exchanges.
Please Note: Items returned without original packaging or in unacceptable condition will be refused.
Product Damage and Extended Warranty: Refer to BRIC’S Extended Warranty Policy for damage after use.
Manufacturing Defects: We replace or repair items for manufacturing defects, excluding damage from normal wear and tear, misuse, improper care, negligence, accidents, or transport damage.
Failed Delivery: Refused items and those returned after failed delivery attempts will receive a store credit, minus shipping costs. Any related return charges imposed by the shipping carrier may be deducted.
Policy Updates: BRIC’S MILANO reserves the right to determine refund eligibility and update this policy without notice.
Final Sale and Sample Sale Purchases: Items marked “FINAL SALE” or “SAMPLE SALE” are sold ‘as is’ and are not returnable.
Return Procedure:
- Send your return using a trackable method, insuring the shipment.
- Include a copy of the order invoice with a note stating the reason for return.
- Important: Email the tracking number for your returned package to brics@customer.email to ensure quick processing.
- Use the original shipment packaging, blacking out any additional labels.
- Ship to:
BRIC’S USA/Returns Dept
4 Engelhard Ave
Avenel, NJ, 07001
Exchanges: To exchange an item, return it as specified above with a note indicating the desired exchange. We’ll ship the new items, and you’re responsible for any price difference.
Return Restocking Charge: Returning an item incurs a 10% restocking charge, deducted from the original payment method.
Customer Care: For assistance, email brics@customer.email or speak with a live agent on LiveChat.
Computer Resolution Disclaimer: Actual colors may vary due to different computer screen resolutions. We strive to show accurate product colors but cannot guarantee exact matches.