If you are not delighted with your purchase, return your purchase in original condition within 30 days of receipt. All purchases through the website must be returned to the Utah warehouse address.
Additionally, we do not accept returns for other retail outlets or websites. If you would like to process a return purchased from a retailer, please return the items to the store or retailer you purchased the items from. Store returns must follow that store’s return policy. Additionally, BRIC’s online cannot accept returns for items purchased at BRIC’s retail stores and BRIC’s retail stores cannot accept returns for items purchased online.
To receive a refund based on the purchase price of the item(s) and back to the original form of payment:
- All merchandise must be returned within 30 days of the original purchase date.
- The merchandise must be unused, all tags must be attached and there should be no visible signs of wear.
- Returns based on preference (personal desire to return item) will be at your expense. For such returns, a shipping label will not be provided
We will be responsible for product defects or if an incorrect product was shipped to you, and you will receive a return shipping label. Items must be returned with the original packaging and in original condition. Any items returned to us without the original packaging and/or in used or unacceptable condition will be refused and returned.
We are not responsible for re-shipping costs if the package is returned to our Order Fulfillment Center due to multiple failed delivery attempts by the shipping carrier or if customer refused to accept the package. Only a store credit for the refused items will be issued and we will reserve the right to deduct any related return fee imposed by the shipping carrier.
BRIC’s AMERICAS reserves the right to determine eligibility for refunds, and to update this policy at any time without notice.
*FINAL SALE & SAMPLE SALE ITEMS*
Items marked as final sale or Sample sale are not returnable.
- Please send your return using a trackable method with the carrier of your choice. We recommend that you also insure your shipment.
- Keep a record of the return tracking number for future reference.
- Include a note with your return order stating why you are returning the merchandise, including your name, order number, and how to process the return, i.e., exchange, refund to your payment method or store credit.
- You may use the original shipment packaging, however, be sure to black out or cover any additional shipping label(s) that may be on your return package.
*NOTE: we suggest using a trackable shipping method since we cannot be responsible for packages lost in transit
Please send your return to the following address:BRIC’S MILANO 3130 W California Avenue Ste C Salt Lake City, UT 84104-4609
If you placed an order with BRIC’S and would like to exchange an item for another size or color, or a different item within the designated return / exchange period, please return it as specified above with a note indicating what you would like in exchange. We will be happy to ship the desired items, and you’ll be responsible for any difference in price between items returned and desired items. If the cost of the order is greater than the items you have returned, we reserve the right to charge your original payment method for the price difference.
RETURN RESTOCKING FEE
For orders that are refused or returned unopened, or that have obvious wear or tear, or an order value $500 or greater are subject to a 15% restocking fee.
For all other inquiries, eMail Customer Care at firstname.lastname@example.org or call 1-855-MY BRICS (855-692-7427) during our regular business hours, Monday through Friday, 8:30 AM to 5:30 PM, Mountain Time.