HOW DO I SET UP MY LOCK?
For lock setup questions for Bellagio, Capri, Bellagio Metallo, and Riccione, please follow this link for detailed instructions: Setting Locks Page
I WANT TO PURCHASE AN ITEM THAT I SEE ONLINE, BUT YOU DON’T HAVE MY SIZE/COLOR. WILL IT BE COMING BACK IN STOCK?
We like to keep our inventory fresh and full of the season’s newest styles. Therefore, most items that are unavailable are discontinued and will not be coming back in stock. However, it is possible that we may receive a return or cancelled sale, in which case we offer the ability to sign up for our wait-list that will notify you of any inventory updates on the selected style. All wait-list inquires are subject to availability.
If you would like to know whether an item will be restocked, please contact our Customer Service Representatives / Personal Shoppers at 1-855-MY BRICS (855-692-7427)
MY CREDIT CARD WAS DECLINED, BUT THE “CHARGE” IS SHOWING ON MY CREDIT CARD. WHAT HAPPENED?
If your order was declined during the checkout process you may see what looks like a “charge” to your card if checking your statement online or by phone. PLEASE NOTE: YOU HAVE NOT BEEN CHARGED. The “charge” appearing on your card is called a pending hold. Pending holds come about because banks and credit card companies hold funds for online transactions while they verify information in order to determine whether or not to approve the transaction. If the transaction was declined by your bank or your credit card company, the hold will come off your statement in accordance with the policies established by your bank or credit card company. If you have any questions about when the hold will come off, please contact your bank or credit card company directly.
PLEASE NOTE: You may receive an error message in the checkout process if your billing information is not exactly how your bank/credit company has it on file. The message will say AVS Mis-match: The billing address provided does not match the billing address on file with your credit company. If this happens, use the edit button to edit the billing information you entered previously so that it matches exactly the information your bank or credit company has on file. Please note that information entered after your billing information such as promotional codes, online store credits, gift card IDs, etc., may have to be re-entered.
For further information about this or any other error message received during the checkout process, please call customer service at 1-855-MY BRICS (855-692-7427)
I JUST ORDERED SOMETHING, BUT NOW IT’S ON SALE. DO YOU HONOR PRICE ADJUSTMENTS?
Yes, we do issue price adjustments for items that go on sale within 7 calendar days of the original purchase (invoice) date. Please have your original Order Number ready and contact our Customer Care specialists at 1-855-MY BRICS (855-692-7427) to determine if you are eligible for a price adjustment. Your inquiry must be made within the 7 day window; inquiries made after 7 days will not be honored. Price adjustments will not be issued if the item was already marked “SALE” when you made your original purchase, or if you received a discount on that item by using a promotion code during checkout. Only one price adjustment per transaction is allowed. We will not issue a second price adjustment for any item.
I SEE A PRODUCT THAT I LIKE ON YOUR SITE BUT I FOUND IT FOR A BETTER PRICE AT ANOTHER RETAILER – DO YOU PRICE MATCH?
Yes, we price match with any authorized retail locations. Please send a screenshot or a link of the product that you found on another website to email@example.com
If you found the price on a product in a store, please send proof of the price. Store ads and photos of the product/price tag will be accepted. We must be able to confirm that the product number and style (found on the label inside the bag) match before a price match can be made.
All price matches are subject to approval and the discretion of the customer care specialists.
I JUST PLACED MY ORDER, BUT I FORGOT TO USE THE PROMOTIONAL CODE AND/OR THE CODE WAS NOT ACCEPTED. WHAT SHOULD I DO?
Please call our Customer Care specialists at 1-855-MY BRICS (855-692-7427) immediately to cancel the order and place a new one using the promotional code. We can place the order for you over the phone, or you can place a new order online. Unfortunately, if your order has already been shipped we will not be able to cancel it.
HOW DO I USE MY GIFT CARD OR STORE CREDIT ONLINE? CAN IT BE USED IN RETAIL STORES?
No, Website Gift Cards or Website Store Credits issued through the online website cannot be used in retail stores. To use your credit please place your order online just the same as using a promo code. After entering your address information, the following page allows you to select a shipping option. On the bottom right side will be a section that you can enter your credit ID and email address. The following page will confirm the items that you are purchasing as well as your address information. If your order total has not been adjusted by your credit, then go back and edit your credit information again. Please review this and then click on Confirm.
HOW DO I MAKE A WARRANTY CLAIM?
Please see our warranty terms for more information about BRIC’S Warranty coverage. One of our Customer Care specialists will be happy to assist you from there.
Photos of the damage on your product can be sent via email to firstname.lastname@example.org. Our product specialists will assist you in sending your product to the nearest AUTHORIZED repair location, order replacement parts or replace your product if a repair cannot be made.
Warranty claims are valid only on damage caused due to manufacturer defects in material and workmanship. Normal wear, airline damage and discretionary dissatisfaction are not considered covered under the BRIC’S Warranty Policy